Refund policy

01. Nature of Bespoke Services

All digital virtual reports provided by this store are deeply customized products. Each report is independently calculated and crafted based on the personal data you provide. Due to the unique nature of these personalized services, all customized items are non-refundable once the order is placed.

02. Policy on Data Correction

The accuracy of your data is critical to the quality of the report. If you discover that the personal information submitted is incorrect:

How to Correct: You must contact our support team via email at customerservice@orientalenergy1314.com within 24 hours of purchase to request a modification.

Response Time: We typically respond to all inquiries within 24–48 hours (excluding holidays).

Terms: If production has not yet commenced, we will update your information free of charge. If the report has already been completed or delivered, we cannot offer a full refund or a complimentary re-test due to the labor already invested.

03. Digital Delivery & Completion

As digital reports are delivered instantly upon completion, the service is considered fulfilled once the file is sent to your email. While we do not offer refunds, we value your experience. If you have any questions regarding your report, please contact our support team at customerservice@orientalenergy1314.com for further guidance.

04. Our Commitment

We guarantee that every report is the result of professional human deduction and deep logic. We thank you for recognizing the value of bespoke digital craftsmanship.