Shipping policy
Digital Delivery Policy
01. Digital Delivery (No Physical Shipping)
All products provided by this store are Digital Virtual Reports (PDF format). We do not ship any physical packages. All customized content will be delivered directly to the email address you provided at checkout.
02. Processing & Delivery Time
As each report is meticulously handcrafted and decoded through a professional process, our delivery timeline is as follows:
Delivery Window: Your report will be sent within 3–7 business days after your order and information are confirmed.
Peak Periods: During periods of high demand, slight delays may occur. We will notify you via email if this is the case.
03. If You Haven't Received Your Report
If you do not see the report in your inbox within the specified timeframe, please:
- Check Spam/Promotions: Look in your Spam or Junk folder, as emails may occasionally be filtered incorrectly.
- Verify Email Address: Ensure the email address provided during checkout is 100% accurate.
- Contact Support: If you have not received your report after 7 business days, please contact us at customerservice@orientalenergy1314.com .
04. Shipping Fees
There are no shipping charges for any digital reports, as no physical delivery is involved.